How can we help?

FAQ

Orders

Do you have a size guide?

For a perfect fit, please refer to our size guide.


or Size Assistant

To measure, take a t-shirt that fits you well, lay it flat, and measure from armpit to armpit.

How long will my printed garments last?

With the latest in print technology and proper care, your garments can last for years. Refer to our care instructions for detailed guidance.

Why can't I find an item that was advertised?

Our popular items often sell out quickly! Keep an eye on our back in stock and exclusive drops sections for updates.

Do you offer AfterPay?

AfterPay is available for customers in Australia, New Zealand, and the US. Please ensure you are eligible for an AfterPay account before using this payment method. For issues with AfterPay, please contact AfterPay directly.

What should I do if I have received a faulty or incorrect item?

We strive to deliver our items in perfect condition. However, if you receive a damaged, faulty or misprint item, please contact us immediately and submit your return with 2-3 photos through our Return Portal here and our team will be in touch.

Can I change my billing address?

Once an order is placed, we cannot change the billing address. However, if your shipping address is correct, you will receive your order without any issues. If you need further assistance, please contact us.

Can I change my order address?

Unfortunately, once an order is placed, we cannot alter any details, including the delivery option, address, or payment method. Our warehouse processes orders quickly to ensure fast dispatch, which means changes can't be made after confirmation

I didn’t receive an order confirmation

Please check your spam folder first; if it’s not there, it’s possible we have an incorrect email address. Please contact us at hello@shonensociety.com with the full name the order was placed under, and we will resolve it quickly.

What if my order is returned to the sender?

You can directly contact the shipping company with your tracking number for more information on why your order was returned to us. Once we receive the package, a store credit or refund will automatically be processed for the items in the order.

Refunds & Returns

What is your return policy?

Domestic and international returns are accepted within 14 days from the date of delivery, provided they are unworn, unstained, have original tags attached, and are returned in the original polybag.

Return requests and items received after this period will not be accepted.

If you opted for Free Returns at checkout, we will cover the return postage fee. If you didn't select this option, you're responsible for covering the return postage.

What are your conditions for returns?

Items must be returned in 100% original condition, with tags intact, and must be unworn, unwashed, un-perfumed, and free from makeup and fake tan.
Customers are responsible for the return postage costs.


BLACK FRIDAY RETURNS: Please reach out via hello@shonensociety.com to organise a return within 14 days of delivery.

We recommend using a traceable delivery method for returns to ensure safe and documented delivery. Shonen Society is not responsible for any loss or damage to returning parcels.

Items that do not meet these Conditions of Return will not be accepted, and the customer will be notified. For further assistance or to initiate a return, please contact our support team at hello@shonensociety.com

Check our sizing guide or contact us for help selecting the right size. For returns due to damage or faults, please contact us at hello@shonensociety.com.

How do I submit a return?

Please submit your return request through our Returns Portal. Click here.

Read our Return Policy here.

Do you offer exchanges?

We do not offer direct exchanges. Instead, please return your item for a refund, and then place a new order for the desired item.

Please submit your return through our Return Portal. Click here.

I have received a faulty item

We strive to deliver our items in perfect condition. However, if you receive a damaged, faulty or misprint item, please contact us immediately and submit your return with 2-3 photos through our Return Portal here and our team will be in touch.

Afterpay returns

Please submit your return request through our Returns Portal. Click here.

For orders placed using Afterpay, once the refund has been processed on our end, it will appear in your Afterpay account. Any due refunds will be credited back to the card used for the original payment.

I missed a discount code

Please be aware that if a discount code was available at the time of your purchase and you did not apply it, we are unable to apply the discount or adjust the pricing on your completed order.

We encourage our customers to ensure all discounts are applied during the checkout process to take advantage of promotional pricing. Unfortunately, we cannot offer refunds or credits for forgotten discount codes once the purchase has been finalised.

I opted for free returns at checkout

If you opted for Free Returns at checkout, we will cover the return postage fee.

Once your return request has been lodged, we will send you a return label.

If you didn't select this option, you're responsible for covering the return postage fee.

When will I receive my refund?

Once you’ve sent your items back to us, you should receive your refund within 7 business days of it reaching our warehouse.

For all international orders, please allow up to 14 days for your package to reach us, then a further 7 business days for refunds to be processed. 

Shipping & Delivery

Do you ship internationally?

Yes. We ship worldwide.

When will my order be dispatched?

We aim to dispatch all orders as soon as possible Monday to Friday within 1-3 business days. If your order is placed after this time, on a weekend or on a Public Holiday we aim to have these dispatched within the next 1-3 business days. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

What if my country isn't listed at checkout?

If your country is not listed at checkout, please email us at hello@shonensociety.com. We're here to help!

How do I track my order?

After your order has left our warehouse, we’ll send you a tracking number via email. Click on the tracking number to view your order’s real-time status.

What if my parcel is lost?

If Australia Post or any other courier loses your parcel, don’t worry - we won’t leave you empty-handed. Contact the courier directly for delivery issues, or reach out to us at hello@shonensociety.com for further assistance.

What about customs duties and fees for international orders?

If ordering from outside Australia, you may need to pay customs and import duties. These fees are not controlled by us and vary by country. Please check with your local customs office before ordering.

Others

Is it safe to pay online?

Our checkout system is powered by Shopify, which is Level 1 PCI DSS compliant, ensuring a secure transaction.

Can I purchase a Shonen Society gift card?

Yes, you can! Simply click HERE to purchase a Shonen Society Gift Card.

How do I use a discount code?

Steps to use a discount code at checkout.

1. Add items to your bag

2. Continue to checkout

3. Enter your email address & shipping information

4. Choose a shipping method

5. In the order summary enter your discount code in the discount code box then click "Apply"

6. Discount code is applied to your order

What if my parcel is lost?

If Australia Post or any other courier loses your parcel, don’t worry—we won’t leave you empty-handed. Contact the courier directly for delivery issues, or reach out to us at hello@shonensociety.com for further assistance.

Do you offer custom designs?

While we currently do not offer custom designs, we highly value our community's input and are always eager to create designs that resonate with our fans. If there's a specific design you're passionate about seeing, please let us know! We frequently develop new pieces based on popular demand and would love to hear your ideas.

What about customs and fees for international orders?

If ordering from outside Australia, you may need to pay customs and import duties. These fees are not controlled by us and vary by country. Please check with your local customs office before ordering.