FAQ
Orders
When will my order be dispatched?
We aim to dispatch all orders as soon as possible Monday to Friday. If your order is placed after this time, on a weekend or on a Public Holiday we aim to have these dispatched within the next 1-2 business days. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
Do you have a size guide
For a perfect fit, please refer to our size guide. To measure, take a t-shirt that fits you well, lay it flat, and measure from armpit to armpit.
How long will my printed garments last?
With the latest in print technology and proper care, your garments can last for years. Refer to our care instructions for detailed guidance.
Why can't I find an item that was advertised?
Our popular items often sell out quickly! Keep an eye on our back in stock and exclusive drops sections for updates.
Do you offer AfterPay?
AfterPay is available for customers in Australia, New Zealand, and the US. Please ensure you are eligible for an AfterPay account before using this payment method. For issues with AfterPay, please contact AfterPay directly.
What should I do if I have received a faulty or incorrect item?
We’re sorry to hear that you have received a faulty or incorrect item. Please email us at hello@shonensociety.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible
Can I change my billing address?
Once an order is placed, we cannot change the billing address. However, if your shipping address is correct, you will receive your order without any issues. If you need further assistance, please contact us.
Can I change my order address?
Unfortunately, once an order is placed, we cannot alter any details, including the delivery option, address, or payment method. Our warehouse processes orders quickly to ensure fast dispatch, which means changes can't be made after confirmation
I didn’t receive an order confirmation
Please check your spam folder first; if it’s not there, it’s possible we have an incorrect email address. Please contact us at hello@shonensociety.com with the full name the order was placed under, and we will resolve it quickly.
What if my order is returned to the sender?
You can directly contact the shipping company with your tracking number for more information on why your order was returned to us. Once we receive the package, a store credit or refund will automatically be processed for the items in the order.
Refunds & Returns
What is your return policy?
We accept returns within 28 days of receipt. Please note that customers are responsible for covering the postage costs for returning items. If 28 days have elapsed since you received your item, unfortunately, we cannot offer a refund.
What are your conditions for returns?
Items must be returned in 100% original condition, with tags intact, and must be unworn, unwashed, un-perfumed, and free from makeup and fake tan.
Customers are responsible for the return postage costs.
SALE ITEMS: All sales are final. We do not offer exchanges or refunds on sale items unless they are defective or faulty. We recommend using a traceable delivery method for returns to ensure safe and documented delivery. Shonen Society is not responsible for any loss or damage to returning parcels.
Items that do not meet these Conditions of Return will not be accepted, and the customer will be notified.
For further assistance or to initiate a return, please contact our support team at hello@shonensociety.com
All items are made specifically to order. Check our sizing guide or contact us for help selecting sizes. For returns due to damage or faults, please contact us at hello@shonensociety.com.
How do I submit a return?
To submit a return, please contact us at hello@shonensociety.com
Do you offer exchanges?
We do not offer direct exchanges. Instead, please return your item for a refund, and then place a new order for the desired item.
If you receive a faulty item, please contact us at hello@shonensociety.com with details and photos of the issue. Upon receiving and inspecting your return, we will notify you about the status of your refund. Refunds will be credited back to your original payment method. Please note that processing times for refunds may vary depending on your bank or credit card company
Afterpay returns
Once the refund has been processed on our end, the refund will appear in your Afterpay account. If a refund to your card is due, it will be credited back to the card used for the original payments.
Shipping & Delivery
Do you ship internationally?
Yes. We ship worldwide.
When will my order be dispatched?
We aim to dispatch all orders as soon as possible Monday to Friday within 1-2 business days. If your order is placed after this time, on a weekend or on a Public Holiday we aim to have these dispatched within the next 1-2 business days. Once your order is dispatched you will
receive your tracking number via your email entered at checkout.
What if my country isn't listed at checkout?
If your country is not listed at checkout, please email us at hello@shonensociety.com. We're here to help!
How do I track my order?
After your order has left our warehouse, we’ll send you a tracking number via email. Click on the tracking number to view your order’s real-time status.
What if my parcel is lost?
If Australia Post or any other courier loses your parcel, don’t worry—we won’t leave you empty-handed. Contact the courier directly for delivery issues, or reach out to us at hello@shonensociety.com for further assistance.
What about customs and fees for international orders?
If ordering from outside Australia, you may need to pay customs and import duties. These fees are not controlled by us and vary by country. Please check with your local customs office before ordering.
What about customs and fees for international orders?
If ordering from outside Australia, you may need to pay customs and import duties. These fees are not controlled by us and vary by country. Please check with your local customs office before ordering.
Others
Is it safe to pay online?
Our checkout system is powered by Shopify, which is Level 1 PCI DSS compliant, ensuring a secure transaction.
Can I purchase a Shonen Society gift card?
Yes, you can! Simply click HERE to purchase a Shonen Society Gift Card.
How do I use a discount code?
Steps to use a discount code at checkout.
1. Add items to your bag
2. Continue to checkout
3. Enter your email address & shipping information
4. Choose a shipping method
5. In the order summary enter your discount code in the discount code box then click "Apply"
6. Discount code is applied to your order
How do I track my order?
After your order has left our warehouse, we’ll send you a tracking number via email. Click on the tracking number to view your order’s real-time status.
What if my parcel is lost?
If Australia Post or any other courier loses your parcel, don’t worry—we won’t leave you empty-handed. Contact the courier directly for delivery issues, or reach out to us at hello@shonensociety.com for further assistance.
What about customs and fees for international orders?
If ordering from outside Australia, you may need to pay customs and import duties. These fees are not controlled by us and vary by country. Please check with your local customs office before ordering.